Contact Cloudgate
Write to support@octabyte.io. Pick the route below that fits and your email opens with the right subject line, so it reaches the right person.
Who should you write to?
Support and sales are one email address with two subjects; bugs and ideas go on GitHub. There is no form on this site: your own email app keeps a copy of what you sent.
Support
Something not working in the console, a Deployment that fails, or a question about how to do something. Tell us your Organization and what you expected to happen.
Email supportSales: Business and Enterprise
Questions about the Business plan ($35 a month, with SSO, SCIM and custom roles), an Enterprise deal on the hosted console, or a self-hosted Enterprise license.
Email salesBugs, ideas and self-hosting
The source is public on GitHub. Open an issue for a bug or a feature idea, with the steps to reproduce it and your Cloudgate version; pull requests are welcome too.
Open an issue on GitHubFound a security problem?
Please tell us privately before anyone else. On the Cloudgate repository's Security tab on GitHub, choose Report a vulnerability: only the maintainers can see it. Do not open a public issue or post about it.
Include what you found, how to reproduce it, which version or commit you tested, and what an attacker could do with it. The full process is in the repository's SECURITY.md and on Cloudgate's security page.
Looking for the console?
The hosted console is at cloudgate.octabyte.app. Sign in to your Organization, or create an account to start the 30-day free trial.
Before you write, these may already answer it: Cloudgate plans and prices, everything Cloudgate deploys, how to self-host Cloudgate and connecting an AI agent over MCP.
Questions about getting in touch
What is the best way to contact Cloudgate?
Email support@octabyte.io. for support and sales; the subject line helps us send your message to the right person. Bugs and feature ideas are best as an issue on GitHub.
How do I report a security problem in Cloudgate?
Report it privately on GitHub: on the Cloudgate repository's Security tab, choose Report a vulnerability. Only the maintainers can see the report. Please do not open a public issue. What to include is on the security page.
Can I get a demo or a trial?
Every hosted plan starts with a 30-day free trial, so the fastest demo is your own app on your own server. For a self-hosted Enterprise license, a 30-day trial key is available on request.
Put your next app online today
Every plan starts with a 30-day free trial. Bring a server, buy one from us, or connect AWS or Google Cloud.