How does the free trial work?
Both hosted plans start with a 30-day free trial. You get the plan's full counts from day one, Add-ons cost nothing until the trial ends, and you can switch between Starter and Business while the clock runs. A Server you buy from Cloudgate is charged from the day you buy it, trial or not.
Do I need a card to start the trial?
Yes. A card is needed to start it, and each Organization, person and card gets one trial. If the trial ends without a card or you cancel, nothing is charged.
Can I cancel at any time?
Yes. Plans are paid monthly, with no yearly contract. Moving up to Business takes effect at once and is charged prorated; moving down to Starter takes effect at the end of the paid month and can be taken back until then.
What is a Cloud Environment?
An Environment that deploys to a cloud account (AWS or Google Cloud). It counts once against your plan however many cloud accounts or regions it uses. Connecting a cloud account counts nothing.
What happens when I go over my plan?
Only the next Server or Cloud Environment you try to add is refused. Nothing already running is stopped. Buy an Add-on for $5 and you can add one more of each.
Can I self-host Cloudgate for free?
Yes. You can run Cloudgate on your own Ubuntu server for free under the Elastic License 2.0, with one Organization and one build at a time per Server. An Enterprise license unlocks the rest. See how to self-host Cloudgate.
Is Cloudgate open source?
No. Cloudgate is source-available under the Elastic License 2.0: you can use, self-host and modify it for free, but you cannot offer it to others as a hosted service.
Do you offer custom or yearly deals?
Yes, through Enterprise. Email support@octabyte.io and we agree the price, the counts and the billing period with you.