In short. We use Stripe for payments, Resend for email, an infrastructure provider to host the console, and a European server provider for the machines behind Bought Servers (we name it on request at support@octabyte.io). The servers and cloud accounts you connect are your own providers, not ours.
1. What a subprocessor is
A subprocessor is a company Octabyte uses to process personal data while running the hosted Cloudgate console. Each one works under a contract that limits it to the job we give it and requires it to protect the data.
2. Current subprocessors
| Subprocessor | What it does for us | Personal data involved | Whose data |
|---|---|---|---|
| Stripe | Payments, subscriptions, invoices and fraud screening | Name, email address, billing address, tax ID, card details, payment history | Every paying Organization |
| Resend | Sending the console’s emails | Name, email address, email content | Everyone with an account |
| A European server provider | Provides the machines, backups and storage behind Bought Servers | Whatever you store or run on a Bought Server | Only Organizations that buy a Server |
| Infrastructure provider | Hosts the Cloudgate console and its database | All account and Organization data held by the console | Everyone with an account |
The full list, including the company that hosts the console and the countries each subprocessor uses, is available on request at support@octabyte.io.
3. Providers you choose are not on this list
Cloudgate deploys to Servers and cloud accounts that you connect, and it can send data to services you set up. Those are your providers, under your own contracts with them, so they are not our subprocessors:
- your own servers and their hosting companies;
- Amazon Web Services and Google Cloud accounts you connect;
- git providers such as GitHub, GitLab, Bitbucket and Gitea;
- notification channels such as Slack, Discord, Microsoft Teams or a webhook;
- the AI provider you set for Cloudgate's own AI features;
- S3-compatible storage you send backups to.
4. This website
This marketing website is served by GitHub Pages and sets no cookies. GitHub receives visitors' IP addresses and request details to deliver the pages. It handles no data from the console. See our Privacy Policy and cookie notice.
5. When the list changes
We update this page before a new subprocessor starts processing personal data. Customers with a signed Data Processing Addendum can ask to be told by email and may object to a new subprocessor on reasonable data protection grounds. Questions: support@octabyte.io.