Billing and plans
On the Hosted instance, an Organization pays for a plan that sets how many Servers and Cloud Environments it can have. Open billing to start a trial, change plan, buy Add-ons or download invoices.
Applies to: Hosted onlyOwner or Admin
What you can do
- Start a 30-day free trial of Starter or Business.
- Subscribe, upgrade to Business, or move back to Starter.
- Buy Add-ons for more Servers and Cloud Environments.
- Download invoices and choose who is emailed about them.
- On Business, pay for other Organizations from the same plan.
Plans
| Starter | Business | |
|---|---|---|
| Price | 15 USD a month | 35 USD a month |
| Servers | 3 | 3 |
| Cloud Environments | 3 | 3 |
| Members, Projects, Environments | not counted | not counted |
| SSO, SCIM, custom roles, forward auth | not included | included |
| Pay for more Organizations on one plan | not included | included |
An Add-on is 5 USD a month on either plan and adds one more Server and one more Cloud Environment. Plans are monthly only. A Cloud Environment is an Environment that deploys to a Cloud account; it counts once however many accounts or regions it uses, and connecting a Cloud account counts nothing. Enterprise is billed by agreement: contact support@octabyte.io. Full prices are on Pricing.
Start the free trial
Open Billing
Open Settings > Billing. Current plan shows your plan, status, the Servers and Cloud Environments allowed, your Add-ons and when a trial ends.
Current plan shows what the Organization may add and when the trial ends. Pick a plan
Under Plans, choose Starter or Business and press Start 30-day free trial.
Add a card
Enter a card in Stripe Checkout. The trial counts as paid for the plan’s counts, and Add-ons cost nothing until it ends.
Change plan
- Upgrade to Business takes effect at once and is prorated.
- Move to Starter keeps Business until the end of the month you paid for, then moves to Starter with the same Servers, Cloud Environments and Add-ons. Nothing is charged now. Keep Business takes it back while it waits.
- Update Add-ons adds or removes Add-ons. You cannot hold fewer than you already use.
- Manage billing at Stripe changes the card; Add a card at Stripe adds one during a trial with none on file.
What happens at your limit
When the Organization has all the Servers or Cloud Environments its plan allows, only the next one is refused. Everything already running keeps running. Buy an Add-on or upgrade, then add it again. Without any plan, adding a Server or a Cloud Environment is refused; Projects, members, Git connections and Cloud accounts need no plan.
Bought Servers
A Bought Server is a Server you buy from Cloudgate in the console. It is billed on top of the plan, monthly in advance, on the same invoice, at the price shown before you buy. It counts as one of the plan’s Servers.
More in Bought Servers.
Pay for other Organizations (Business)
On Business, Organizations on this plan > Add an Organization to this plan makes a new Organization this plan pays for. Each has its own members, and they all share the plan’s Servers and Cloud Environments. Stop paying for it makes it lapse. Its owner can choose Pay for it yourself instead.
Invoices
Invoices lists every invoice from Stripe, newest first, as a PDF. Email me about invoices sends them to the Organization owner’s address.
If a payment fails
Stripe retries a failed payment. If it stops retrying, the plan lapses and the Organization is frozen: everything keeps running, but nothing new starts, and it is deleted 30 days later unless you pay. See Organizations.
What you cannot do
Related pages
- Organizations: frozen and lapsed Organizations.
- Bought Servers: buy, resize and delete a server from Cloudgate.
- Servers: connect a machine you already have.
- Cloud accounts: what makes an Environment a Cloud Environment.
- Plans and prices.
Questions
What happens when I reach my Server count?
Only the next addition is refused. Nothing that already runs is stopped. Buy an Add-on or upgrade to add more.
Are members or Projects counted?
No. Members, Projects and Environments on Servers are not counted. Only Servers and Cloud Environments are.
Is a Bought Server free during the trial?
No. A Bought Server is charged at once, even during the free trial, on top of the plan.
Do I pay to self-host Cloudgate?
No. A self-hosted instance has no plan and no billing screen. An Enterprise license is agreed separately.
Something missing or wrong on this page? Email support@octabyte.io, or start a free trial and try it in the console.